Most chatbots read a FAQ. Ester reads your property.
Your AI property teammateYour property knows her.
She knows your property.
She reads your property facts, house rules, property narrative, and guest packages. Not a generic chatbot, not a FAQ. Real context about real you.
Your voice, your rules. She learns yours. She doesn't come with a default.
She knows what your guests care about.
Vegan last time? Booked the massage twice? She builds a profile. Next visit, she remembers, so you don't start from zero.
Revenue lives outside
your property doors too.
She knows restaurants, beaches, tours, and markets within walking distance. She directs guests there with confidence. Happy guests spend more. Happy guests return.
She reads the reviews.
She acts on them.
Sentiment analysis on guest feedback. She knows your reputation in real time. Replies respectfully, routes escalations when needed, and spots trends before they become problems.
She learns. You're in charge.
Every conversation is logged. You rate her replies. You correct her directly in the chat. She updates her knowledge instantly. No waiting for engineers. No magic black box.
Setup in 30 minutes. Personal forever.
You fill in a simple setup form once. Ester uses your answers in every message she sends. No script. No template. Just your property.
Ester doesn't come with a script. She comes with yours.
Your guests' data is theirs. Period.
GDPR. PDPA. Tanzanian data protection. EU data residency. All locked in. No third-party brokers. No surprise APIs selling guest profiles. Real compliance, not a checkbox.
You ask: but what if she gets it wrong? She knows when to stop and ask. See section 9.
Supabase hosted in Frankfurt, Germany. EU GDPR applies. No data residency gaps.
Verified360dialog is a certified Meta Business Solution Provider. No unofficial API scraping.
CertifiedGuests can request full data deletion. Ester processes it in one action, across all tables.
GDPR Art. 17Average first reply time from guest message to staff action
First reply in seconds.
Around the clock.
Service request cycle, instant acknowledgement, template layer. Staff handles it once. No back-and-forth.
Real situations. Quietly handled.
She doesn't just answer questions. She de-escalates, coordinates, translates.
No more calling 6 drivers at midnight.
Guest never knew it took 90 seconds. Hassan got the job. You stayed asleep.
The one situation that can't wait until morning.
Joseph notified. Inlet closed. You found out in the morning summary.
No more texting 23 guests one by one.
One message in. Twenty-three personalised notices out. Zero guests caught by surprise.
She routes to the right person
every time.
Staff roles, escalation chains, semantic routing. Reception handles guest questions. Maintenance handles repairs. Management handles complaints. No one wastes time on the wrong desk.
Staff don't resist her. She removes the work they hate.
She asks for help when she's not sure.
90% confident? She owns it. 80% confident? She loops in your staff. Under 80%? She stops and asks you directly. No fake answers. No guesses that hurt you.
Handled autonomously (90%+)
Escalated to staff (80-89%)
Requested human input (<80%)
Every conversation.
Rated. Reviewed. Improved.
See what she's saying, how guests respond, where she's failing. Weekly insights. Trends. Patterns. Data-driven training, not guesswork.
WhatsApp Business. Officially.
Ester built in.
360dialog official Meta BSP. Compliant, secure, built on your existing WhatsApp Business number, no new number to train your guests on.
And quietly
Late checkout requests. Dietary alerts. Housekeeping schedules. Supplier invoices. Weekly owner reports. She handles every recurring task so your team can focus on what guests actually notice.