Questions operators actually ask.

Seven: English, Swahili, Arabic, Italian, French, German, and Spanish. She detects the language a guest writes in and replies in it, and those seven get an extra check that stops her drifting back into English mid-conversation.

The setup wizard itself takes about 30 minutes: connect WhatsApp, add your property facts, add staff, and test a message. If you're using a brand-new WhatsApp Business number, Meta's verification adds one to three days on top of that. Using your existing WhatsApp number skips that wait.

No. Ester connects to your existing WhatsApp Business number through 360dialog, an official Meta Business Solution Provider. Your guests keep messaging the number they already have.

No, pricing is not free. It's transparent and scales with your property size and channels. Get a demo and we'll walk through what fits your property.

She says so. High-confidence answers go out automatically. Anything she's less certain about is routed to your staff for review, or she asks you directly. No guessing, no invented answers.

WhatsApp and your website today. Email, Instagram and TikTok support is planned but not live yet.

Book, yes. Guests book the services you configure in your catalog directly inside WhatsApp, and the pricing and revenue are fully yours. Paying in chat is on the way. Today the money settles the way it already does at your property, cash or card on the spot.

Guest data stays in Europe. Ester is GDPR and Tanzania PDPA compliant, and no third-party data brokers see your guests’ information.

No. She routes the right task to the right person and handles the repetitive questions, so your team spends less time answering the same three questions and more time with the guest in front of them.

Yes, directly in chat. Staff correct her in a WhatsApp message, and the fix applies immediately and to every future guest at that property.