Every capability, shipped and honest.
No roadmap items dressed up as features. Everything below is live today, grouped by who it helps, from the guests messaging you to the team running the property.
Built for everyone on your team
One assistant, four very different days made easier.
For Owners & GMs
- ✓Weekly insights on what guests are asking, and how she handled it
- ✓Every conversation logged, rated, and reviewable
- ✓Broadcast updates to every guest in one message
- ✓Revenue and pricing stay fully yours
For Front Desk & Reception
- ✓Guest messages answered instantly, day and night
- ✓Returning guests recognised, with preferences on file
- ✓She asks for help when she's not sure, never guesses
- ✓Every task routed to the right person, first time
For Maintenance & Housekeeping
- ✓Tasks land on your WhatsApp the moment they are reported
- ✓Follow-up reminders if a task goes unanswered
- ✓Clear escalation chain if something needs a manager
For Suppliers & Partners
- ✓Wave dispatch to your trusted taxi drivers and excursion operators
- ✓Confirmed bookings sent straight to your phone
- ✓Fallback network if your usual contact can't take the job
What your guests see
Answered fast, in their language, without a chatbot feel.
Instant replies, every channel
WhatsApp, your website, and email. Seven languages. Twenty-four hours a day.
A personalised Stay-Hub
WiFi passwords, check-in instructions, property guides, and local area tips, built around your property.
Smart service requests
Room issues, laundry, and maintenance routed to the right staff member, tracked start to finish.
Guest history that sticks
Returning guests are recognised. Preferences and prior requests are remembered, not re-asked.
What your team feels
Less triage, more doing. The right task lands on the right phone.
Automatic task routing
Semantic routing to the right role, with follow-up reminders and an escalation chain for anything urgent.
Mass guest messaging
One message from an owner broadcasts a personalised update to every active guest.
Confidence-gated responses
High-confidence answers go out instantly. Anything she's uncertain about is escalated to your team for review.
A training review log
Rate and annotate real conversations. Corrections apply to every future guest at that property.
What your partners get
Coordination that used to mean five phone calls, now one WhatsApp thread.
Coordination automation
Transfers, excursions, and configured services booked and confirmed over WhatsApp.
Wave dispatch
Sequential quick-reply notifications to your suppliers by urgency, with guest and property details shared automatically.
Fallback network
If your usual contacts can't take the job, Ester's trusted partner network can step in.
What ends up in your account
Guests book and pay without leaving the chat. Nothing routes around you.
Pay-in-chat
Guests book and pay for configured services directly inside WhatsApp.
A service catalog you control
Manage every bookable service, transfers, upgrades, extras, priced by you, in one dashboard.
Transparent pricing
Payments flow directly to you. Ester is a payment processor, not a cut-taker.
What you can see, any time
Nothing about how she works is a black box.
A single operator dashboard
Every guest conversation, filterable by room, date, and channel, with confidence scores and escalation flags.
Weekly insights
Conversation volume, response times, and the questions your guests keep asking, summarised for you.
A curated area knowledge base
Local recommendations, kept current, so she never falls back to a generic answer.
Privacy by design
Guest data stays in Europe. GDPR and Tanzania PDPA compliant, no third-party data brokers.