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Ester, your AI hospitality teammate
The Guest Journey

One guest. Five stages.
Ester in every one.

Watch how Ester serves your property across the entire guest lifecycle. Pre-booking, booking, pre-arrival, in-stay, and post-stay. Every interaction. Every stage.

Pre-bookingBookingPre-arrivalIn-stayPost-stay
Inquiry & Discovery

She answers before
they even ask.

Your guests land on your website or WhatsApp with a hundred questions. Ester answers them in seconds, pulling from your property facts, house rules, area knowledge, and editorial destination guides. No generic FAQ. Real you.

  • ✓Room availability and rate questions from property facts
  • ✓Meal inclusions, dietary options, and house rules
  • ✓Local restaurants, beaches, and activities nearby
  • ✓Best visit seasons from editorial area knowledge
property_factsarea_facts (Google Places)property_rules
✦
Ester
Online
Hi! We're a family of 4 with a 2-year-old. What's nearby for kids?
Absolutely! Kiddie Beach is 5 min by tuk-tuk (calm water, lifeguards). Nungwi Nursery Cafe is 4 min walk and has high chairs and quiet corners. Should I check room availability for your dates?
Context loadedReady
Family suitability detected. Kid-friendly spots nearby. Room availability check ready.
Commitment & Context Capture

She logs what matters.

One message says yes. Ester creates the reservation, links the phone number, and extracts the details that shape the stay: allergies, occasions, accessibility needs. This becomes their profile.

Ester
1 New Message
Yes I'm booking! My partner is severely allergic to shellfish. Also it's our honeymoon so hoping for something special.
Congratulations! I've logged your reservation for Aug 15-18. Shellfish allergy flagged for the restaurant team. You won't need to repeat it. I'll make sure we have something special ready.
Guest Profile
Khalid + Partner
OccasionHoneymoonSpecial arrangement flagged
AllergyShellfish (CRITICAL)CRITICAL
Visit typeFirst stayFirst-timer
✓Reservation created
✓Allergy flagged for kitchen
✓Persona detected
Logistics & Anticipation

She sets the stage
before they arrive.

Pre-arrival is critical. Ester sends multi-stage reminders, orchestrates transfers, personalizes the welcome. Nothing is forgotten. Everything is intentional.

T-24 Hours
Khalid, you're arriving tomorrow! Your room is the Garden Wing suite (second floor, ocean view). Check-in anytime after 3pm. Transfer arranged for 2pm?
T-4 Hours
See you in 4 hours! Your transfer driver, Hassan, is on his way. His number is +255 777 123456.
T-1 Hour
One more hour! The team is setting up flowers and chilling the welcome wine.
Staff Dashboard - Arrival Alerts
Arrival Briefing
✓Building assignment: Garden Wing (2nd floor)
✓Transfer confirmed: Hassan | ETA 2pm
⚠Allergy alert: Shellfish critical. Kitchen notified.
✓Special occasion: Honeymoon. Team briefing sent.
Real-Time & Relational

Every request answered.
Every need anticipated.

Guest requests arrive 24/7 on WhatsApp. Ester routes them to the right person, escalates intelligently, and solves 90%+ without human intervention. Your staff focuses on delivery, not triage.

📱Guest
The fan is making noise. Also can we get late checkout tomorrow? Flight at 4pm.
→
✨Ester
Maintenance: Fan noise. Urgent
Late checkout. T-1h
Routing...
→
👥Staff Notified
Said (Maintenance)
Fan noise, bungalow 6
SLA: 5:00
Manager (Admin)
Late checkout request
Flagged ✓
Done! Said is heading to bungalow 6 now. Late checkout is approved until 1pm.
Ester
Loyalty & Learning

She remembers.
She asks. She brings them back.

The stay is over. But the relationship is not. Ester sends personalized thank-yous, requests feedback, and feeds every conversation into your learning loop so you serve them better next time.

Ester
Online
Thanks so much for staying with us, Khalid! Check-out is 11am. Your transfer is arranged for 2pm with Hassan.
How was your stay? Would love your honest feedback. Just tap a star below.
Amazing! Best breakfast ever. Can't wait to come back.
We can't wait either. Next time you're back, we've planned a special sunrise breakfast just like last time. When are you coming back?
Quick thing, if you have a moment, would you mind dropping us a Google review? It really helps small properties like ours 🌿 [Google link]
We loved having you. Book directly with us next time and skip the platform fees. Same room. Same view. Same Hassan at the airport.
Stay Analytics
Conversations8
Avg rating5 stars
Satisfaction100%
Training insight: Breakfast praised in feedback. Emphasize at next check-in.
Guest segmented: Returning traveler. Offer loyalty rate on next booking.
Review request sent. 18 received this month. Direct rebooking nudge sent. 3 conversions this week.
Ready to serve every stage

Your entire guest
lifecycle. Handled.

Pre-booking to post-stay. Every stage. Every interaction. From the first WhatsApp question to the booking confirmation to the thank-you and the invitation back. Ester runs it all.

Start with the onboarding wizard. Pricing that fits your property.

Onboard your propertySee it in action