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Ester, your AI hospitality teammate
The Guest Journey

One guest. Five stages.
Ester in every one.

Watch how Ester serves your property across the entire guest lifecycle. Pre-booking, booking, pre-arrival, in-stay, and post-stay. Every interaction. Every stage.

1Pre-booking2Booking3Pre-arrival4In-stay5Post-stay
Inquiry & Discovery

She answers before
they even ask.

Your guests land on your website or WhatsApp with a hundred questions. Ester answers them in seconds, pulling from your property facts, house rules, area knowledge, and editorial destination guides. No generic FAQ. Real you.

  • ✓Room availability and rate questions from property facts
  • ✓Meal inclusions, dietary options, and house rules
  • ✓Local restaurants, beaches, and activities nearby
  • ✓Best visit seasons from editorial area knowledge
property_factsarea_facts (Google Places)property_rules
✦
Ester
Online
Hi! We're a family of 4 with a 2-year-old. What's nearby for kids?
Absolutely! Kiddie Beach is 5 min by tuk-tuk (calm water, lifeguards). Nungwi Nursery Cafe is 4 min walk and has high chairs and quiet corners. Should I check room availability for your dates?
Context loadedReady
Family suitability detected. Kid-friendly spots nearby. Room availability check ready.
Commitment & Context Capture

She logs what matters.

One message says yes. Ester creates the reservation, links the phone number, and extracts the details that shape the stay: allergies, occasions, accessibility needs. This becomes their profile.

Ester
1 New Message
Yes I'm booking! My partner is severely allergic to shellfish. Also it's our honeymoon so hoping for something special.
Congratulations! I've logged your reservation for Aug 15-18. Shellfish allergy flagged for the restaurant team. You won't need to repeat it. I'll make sure we have something special ready.
Guest Profile
Khalid + Partner
OccasionHoneymoonSpecial arrangement flagged
AllergyShellfish (CRITICAL)CRITICAL
Visit typeFirst stayFirst-timer
✓Reservation created
✓Allergy flagged for kitchen
✓Persona detected
Logistics & Anticipation

She sets the stage
before they arrive.

Pre-arrival is critical. Ester sends multi-stage reminders, orchestrates transfers, personalizes the welcome. Nothing is forgotten. Everything is intentional.

Two days before
Khalid, your stay at Rafiki is coming up on Friday! Reply here anytime if you have questions before you arrive. We can't wait to host you.
Day before
Before you travel: finish your check-in here and you can walk straight in. Takes two minutes and saves the queue at the desk.
Arrival day
See you soon at Rafiki! Your room is the Garden Wing suite, second floor, ocean view. Check-in anytime after 3pm. Reply here for directions or anything else.
Staff Dashboard - Arrival Alerts
Arrival Briefing
✓Building assignment: Garden Wing (2nd floor)
✓Transfer confirmed: Hassan | Pickup 2pm
⚠Allergy alert: Shellfish critical. Kitchen notified.
✓Special occasion: Honeymoon. Team briefing sent.
Real-Time & Relational

Every request answered.
Every need anticipated.

Guest requests arrive 24/7 on WhatsApp. Ester routes them to the right person, escalates intelligently, and handles most of it without anyone lifting a finger. Your staff focuses on delivery, not triage.

📱Guest
The fan is making noise. Also can we get late checkout tomorrow? Flight at 4pm.
→
✨Ester
Maintenance: Fan noise. Urgent
Late checkout. T-1h
Routing...
→
👥Staff Notified
Said (Maintenance)
Fan noise, bungalow 6
SLA: 5:00
Manager (Admin)
Late checkout request
Flagged ✓
Done! Maintenance is heading to bungalow 6 now. Late checkout is approved until 1pm.
Ester
Loyalty & Learning

She remembers.
She asks. She brings them back.

The stay is over. But the relationship is not. Ester sends personalized thank-yous, requests feedback, and feeds every conversation into your learning loop so you serve them better next time.

Ester
Online
Thanks so much for staying with us, Khalid! Check-out is 11am. Your transfer is arranged for 2pm with Hassan.
How was your stay? Would love your honest feedback. Just tap a star below.
Amazing! Best breakfast ever. Can't wait to come back.
We can't wait either. Next time you're back, we've planned a special sunrise breakfast just like last time. When are you coming back?
Quick thing, if you have a moment, would you mind dropping us a Google review? It really helps small properties like ours 🌿 [Google link]
We loved having you. Book directly with us next time and skip the platform fees. Same room. Same view. Same Hassan at the airport.
Stay Analytics
Conversations8
Avg rating5 stars
Satisfaction100%
Training insight: Breakfast praised in feedback. Emphasize at next check-in.
Guest segmented: Returning traveler. Offer loyalty rate on next booking.
Review request sent. 18 received this month. Direct rebooking nudge sent. 3 conversions this week.
Ready to serve every stage

Your entire guest
lifecycle. Handled.

Pre-booking to post-stay. Every stage. Every interaction. From the first WhatsApp question to the booking confirmation to the thank-you and the invitation back. Ester runs it all.

Start with the onboarding wizard. Pricing that fits your property.

Onboard your propertySee it in action